No payment on online submission
The registration form does not collect an online payment. Saving or submitting an application alone does not create a website payment to refund.
How to request cancellation
Email the team with your application reference and the request to cancel or change the service. Do not attach passport details or identity documents to this message. Ask the team to confirm receipt and the current status of any work.
If you have already paid
Provide the application reference, payment date and payment reference. The team will review the agreed service, the work completed and any authority or third-party costs already incurred, and explain the proposed outcome. Do not assume that a cancellation request automatically cancels a filing already sent to an authority.
Confirm terms before paying
Before accepting payment, the team must confirm the applicable cancellation conditions, refundable and non-refundable amounts, any authority or delivery costs, and the process and expected timing for a refund. No blanket refund guarantee or fixed refund period is promised by this website.
Problems with the service
If you believe a charge is incorrect or the service does not match what was agreed, describe the issue and the outcome you are seeking. Applicable consumer rights are not excluded by this policy.